We want you to feel confident in every Anavé Beauty purchase.

If something’s not right, you have 14 days from the date you receive your order to request a return.

To be eligible for a return:

• Items must be unused, unopened, and in original condition

• Contact us at Hey@anavemagazine.co with your order number and reason for return

Return shipping is the responsibility of the customer unless the product is faulty. Once your return is received and inspected, refunds are processed to your original payment method within 3–5 business days.

The following items are not eligible for return

• Gift Cards

• Digital Products

• Used items

If your product is damaged (e.g., cracked or broken), please reach out to us at Hey@anavemagazine.co with necessary information and photographic/video evidence for investigation.

If the box or packaging is damaged, we kindly ask that you send us a photo before opening it so we can fairly assess your claim. Rest assured that we’ll do all that we can to provide the best solution depending on each situation.

Please be aware that we package items as securely as possible but minimal dents/scuffing can be possible during courier shipment. Note as well that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.

Our team works around the clock to ensure your customers receive their orders quickly! If you need to edit or cancel an order, please reach out to Hey@anavemagazine.co as soon as possible.

We may not be able to accommodate your request if the order has already been processed or shipped. Our team processes your orders as soon as you place them to ensure fast fulfillment.

If already processed or shipped cancelling or editing will not be possible

There are various factors as to why a parcel could be undelivered and end up getting returned or abandoned. Some of the top reasons are:

- Insufficient/Incorrect address. Ensure that you have a complete (and correct) address before placing the order.

- The parcel requires duties/taxes to be paid (for applicable countries) in order to clear customs.

-No phone number placed at the order. In this instance, the delivery courier may have attempted to deliver the parcel but did not find the address indicated on the order and was not able to contact the receiver due to a lack of contact number.

Make sure:

Correct and complete address

Customs are paid

Phone number added at order