There are various factors as to why a parcel could be undelivered and end up getting returned or abandoned. Some of the top reasons are: - Insufficient/Incorrect address. Ensure that you have a complete (and correct) address before placing the order. - The parcel requires duties/taxes to be paid (for applicable countries) in order to clear customs. -No phone number placed at the order. In this instance, the delivery courier may have attempted to deliver the parcel but did not find the address indicated on the order and was not able to contact the receiver due to a lack of contact number. Make sure: Correct and complete address Customs are paid Phone number added at order

Our team works around the clock to ensure your customers receive their orders quickly! If you need to edit or cancel an order, please reach out to Hey@anavemagazine.co as soon as possible. We may not be able to accommodate your request if the order has already been processed or shipped. Our team processes your orders as soon as you place them to ensure fast fulfillment. If already processed or shipped cancelling or editing will not be possible

We want you to feel confident in every Anavé Beauty purchase. If something’s not right, you have 14 days from the date you receive your order to request a return. To be eligible for a return: Items must be unused, unopened, and in original condition Contact us at Hey@anavemagazine.co with your order number and reason for return Return shipping is the responsibility of the customer unless the product is faulty. Once your return is received and inspected, refunds are processed to your original payment method within 3–5 business days. The following items are not eligible for return Gift Cards Digital Products Used items If your product is damaged (e.g., cracked or broken), please reach out to us at Hey@anavemagazine.co with necessary information and photographic/video evidence for investigation. If the box or packaging is damaged, we kindly ask that you send us a photo before opening it so we can fairly assess your claim. Rest assured that we’ll do all that we can to provide the best solution depending on each situation. Please be aware that we package items as securely as possible but minimal dents/scuffing can be possible during courier shipment. Note as well that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.

At Anavé, we have built partnerships with shipping carriers in order to offer the best prices for global shipping. We have also worked hard to find you the fastest shipping in the industry (while keeping costs low!): Standard: North America: 3 - 5 business days* Global: 5 - 14 business days Australia and New Zealand: 7 - 22 business days Expedited: North America: 2 - 3 business days International: 4 - 12 business days Please note that these are general estimates and actual delivery times may vary based on factors such as specific origin, destination locations, customs processing, and other logistical considerations. Kindly be aware that when shipping internationally, occasional delays may occur, particularly with larger orders, owing to customs processes. Although infrequent, such situations are regrettably beyond our influence. We appreciate your patience as we await customs clearance to ensure the prompt delivery of your package. *The following remote areas can take additional time for shipping: ​ 5-8 business days Nova Scotia Newfoundland and Labrador Prince Edward Island Remote areas of Northern Ontario Remote areas of Northern Quebec Alaska Hawaii 7-11 business days Northwest Territories Yukon Nunavut These lead times are estimates and averages only. Actual delivery times can vary based on the courier, weather conditions and transit delays. These are subject to change without prior notice.

Yes! Anavé ships internationally. At Anavé, we have worked hard to find you the fastest shipping in the industry (while keeping costs low!)*: North America: 3 - 5 business days* Global: 5 - 14 business days Australia* and New Zealand: 7 - 22 business days We currently ship to the following countries in these regions: Africa Algeria Kenya Mauritius Morocco South Africa Uganda Asia Azerbaijan Bahrain Bangladesh Hong Kong India Iran Iraq Israel Jordan Kazakhstan Kuwait Kyrgyzstan Lao Lebanon Malaysia Maldives Mongolia Nepal Oman Pakistan Philippines Qatar Singapore Sri Lanka Tajikistan Turkmenistan Uzbekistan Caribbean Antigua and Barbuda Barbados Cayman Islands Cuba Dominica Haiti Puerto Rico Trinidad and Tobago Turks and Caicos Europe Albania Andorra Austria Belarus Belgium Bosnia and Herzegovina Bulgaria Cyprus France Georgia Germany Greece Guadeloupe Guernsey Hungary Ireland Isle of Man Jersey Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Monaco Netherlands Norway Poland Romania Scotland Serbia Slovakia Slovenia Sweden Switzerland United Kingdom North America Canada United States Oceania Australia Fiji New Zealand South America Brazil Chile Colombia French Guiana Peru Venezuela Anavé is not able to ship to the countries listed below, unless a merchant obtains certifications to import into these countries. Malaysia Indonesia Italy Japan Mexico Portugal Russia Saudi Arabia Spain Taiwan Thailand Turkey Ukraine United Arab Emirates Vietnam Egypt Kindly be aware that when shipping internationally, occasional delays may occur, particularly with larger orders, owing to customs processes. Although infrequent, such situations are regrettably beyond our influence. We appreciate your patience as we await customs clearance to ensure the prompt delivery of your package. * The following remote areas can take additional time for shipping ​ 5-8 business days Nova Scotia Newfoundland and Labrador Prince Edward Island Remote areas of Northern Ontario Remote areas of Northern Quebec Alaska Hawaii 7-11 business days Northwest Territories Yukon Nunavut These lead times are estimates and averages only. Actual delivery times can vary based on the courier, weather conditions and transit delays. These are subject to change without prior notice.

The prices do not include tax, customs fees, brokerage fees or duties. Duties and taxes are calculated based on the end destination of the package. Typically, there are no taxes applied to Canada or US-destined packages, however EU-destined packages may incur VAT. Customs duties may apply and you will be responsible for paying them.

Yes. Free Shipping available on standard shipping on orders over £100

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All of Anave's products are cruelty free and majority of our products are: Gluten-free Sulphate-free Paraben-free Vegan Find information in each product description

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